Account Technical Manager

il y a 4 jours


Paris, Île-de-France PayXpert Temps plein
Job Description

We are seeking a highly skilled Account Technical Manager to join our team at PayXpert. As a key member of our Operations Department, you will play a crucial role in integrating our merchant services and ensuring seamless payment processing.

Key Responsibilities
  • Collaborate with Sales and Accounts Managers to integrate our merchant services before go-live.
  • Ensure accurate recording and maintenance of technical information and documentation.
  • Conduct regular client meetings to review technical performance and address concerns.
  • Monitor and ensure the reliability and performance of integrated payment solutions.
  • Track and analyze key performance metrics for merchant accounts.
  • Prepare and present regular reports on technical performance and account status.
  • Identify and address technical risks or issues impacting account performance.
  • Provide training to merchants on payment solutions and related technologies.
  • Develop and maintain technical documentation and training materials.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Proven experience in technical account management, integration, or support role, preferably in the payment industry.
  • Demonstrated ability to manage key accounts and provide exceptional technical support.
  • Strong analytical skills to monitor performance metrics and make data-driven decisions.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Fluency in French and English.
About Us

We believe in equal employment opportunity and a culture of gender-balanced development opportunities. Our flexible and healthy working environment ensures a great work-life balance. We are committed to protecting your personal data and ensuring its confidentiality.


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