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Technical Account Manager

Il y a 2 mois

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Job Description

As a Technical Account Manager at PayXpert, you will play a crucial role in driving the evolution of our payment processing services. You will be responsible for integrating our merchant solutions, ensuring technical information and documentation are accurately recorded and maintained.

Key Responsibilities:
  • Conduct regular client meetings to review technical performance and address any concerns requested by the merchants or by the Account Manager.
  • Monitor and ensure the reliability and performance of integrated payment solutions and the ramp-up phase with the Account Manager.
  • Track and analyze key performance metrics for merchant accounts to ensure targets are met on demand.
  • Prepare and present regular reports on technical performance, system reliability, and account status to internal stakeholders and merchants.
  • Identify and address any technical risks or issues that could impact account performance.
Requirements:
  • Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
  • Proven experience in a technical account management, integration, or support role, preferably within the payment industry.
  • Demonstrated ability to manage key accounts and provide exceptional technical support.
  • Strong analytical skills to monitor performance metrics and make data-driven decisions.
  • Proficiency in CRM software like Efficy, Planhat and Zendesk and other relevant tools.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
  • Fluency in French and English.