Senior Technical Support Engineer
il y a 5 jours
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Twingate. As a key member of our support team, you will be responsible for troubleshooting and resolving technical issues for our customers. Your expertise in networking, CLI, and debugging will be essential in providing top-notch support and ensuring a seamless user experience.
Key Responsibilities:
- Collaborate with cross-functional teams to drive issue resolution and optimize user experience
- Partner with Engineering and Product teams to provide insights from a support perspective
- Contribute to and maintain our Knowledge Base, Documentation, and Internal Wiki
Requirements:
- Deep proficiency in networking, CLI, and debugging across Windows, macOS, Linux, and mobile platforms
- In-depth knowledge of at least one major public cloud provider (GCP, AWS, or Azure)
- Minimum of 3-5 years in a similar technical customer-facing role
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge remote access solution
- Collaborative and dynamic work environment
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