Security Supervisor

il y a 3 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

**Job Title:** Security Supervisor

**Job Summary:** We are seeking a highly skilled and experienced Security Supervisor to join our team at Accor. The successful candidate will be responsible for ensuring the safety and security of our guests, staff, and properties.

Key Responsibilities:
  • Establish and maintain a chain of command and responsibility within the security team.
  • Perform duties according to the duty roster prepared by the Security Manager.
  • Adopt a service-oriented approach to discharging duties, promoting a harmonious working relationship with the hotel's hospitality concept.
  • Be accountable for the overall performance of on-duty security personnel and all security-related matters.
  • Exercise flexibility to maintain a balance between effectiveness and unobstructiveness.
  • Promote a professional image for the security service.
  • Act on behalf of the Hotelkeeper on security matters.
  • Protect the safety of guests, staff, their properties, and those belonging to the hotel.
  • Assist other departments in rendering services to customers to maintain or enhance services provided.
  • Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests.
  • Greet guests and offer assistance.
  • Lead guests whenever possible if they are uncertain of the location within the hotel premises.
  • Inform and sell other hotel facilities to all visitors of the hotel.
  • Inspect and brief charges before deployment to ensure they are neat and tidy in appearance.
  • Enforce discipline and report, warn, or counsel on incidents of indiscipline observed.
  • Conduct regular checks on all field officers to assure they are alert and discharging duties efficiently and effectively.
  • Conduct investigations and prepare accompanying investigation papers and reports into cases involving criminal acts, losses, or accidents.
  • Protect and preserve the integrity of the department by keeping track of officers under charge and taking appropriate action.
  • Surveillance of hotel staff to ensure they abide by house rules and keep track of movements of staff classified as suspects.
  • Cultivate informers to obtain information of security interest.
  • Keep peace and order within the hotel premises in dealing with criminals, trespassers, or difficult characters.
  • Participate in special functions or operations conducted or organized by the hotel for VIPs, shows, etc.
  • Keep the Security Manager constantly posted on all matters of security interest affecting the hotel and the department.
  • Take charge and inspect all equipment to ensure they are in working order.
  • Conduct regular and periodical checks on equipment and take immediate follow-up action to rectify faults, damage, etc.
  • Routine day-to-day checks of items to ensure they are properly maintained, issued, and accounted for.
  • Prepare meal roster for individual shifts.
  • Reflect all activities involving the department in the daily security report.
  • Attend briefing sessions and approval courses conducted by the hotel training department.
  • Attend meetings and in-service training conducted by the department.
Requirements:
  • Minimum 2-3 years of experience in a similar role in a 5-star hotel with at least 1 year at a supervisory role.
  • Prior experience working with Opera or a related system is an asset.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English, additional languages are a plus.

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