Guest Experience Supervisor

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Front Office Operations

  • Lead daily briefings, ensuring all team members receive essential information.
  • Supervise and manage staff tasks to deliver exceptional service and uphold department standards.
  • Collaborate with other hotel departments on administrative and operational matters.
  • Ensure compliance with safety, security, and loss control policies at the lobby and driveway. Handle and manage hotel emergencies effectively.

Team Management

  • Identify and nurture the development of team members with potential.
  • Continuously monitor team members' appearance, attitude, and professionalism.
  • Create weekly staff schedules considering anticipated business volume, operating budgets, and service standards.

Additional Responsibilities

  • Maintain comprehensive knowledge of all food & beverage services, outlets, and hotel amenities.
  • Be thoroughly familiar with hotel fire & life safety/emergency procedures.
  • Perform other duties as assigned by hotel management.

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