Concierge Supervisor

il y a 6 heures


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Concierge Supervisor

At Accor, we're committed to delivering exceptional guest experiences. As a Concierge Supervisor, you'll play a vital role in ensuring our guests feel welcome and cared for from the moment they arrive to their departure.

Key Responsibilities:
  • Supervise and direct Concierge activities to ensure seamless guest experiences.
  • Provide expert knowledge of hotel services, local attractions, and dining options to guests.
  • Recommend our hotel's own Food and Beverage outlets, showcasing our culinary expertise.
  • Maintain a clean and organized lobby, ensuring a warm and inviting atmosphere.
  • Coordinate guest paging and ensure accurate information is displayed on the hotel directory.
  • Prepare efficient work schedules for the Concierge team, considering occupancy forecasts and group movements.
  • Lead by example, ensuring the Concierge team is neat, clean, and punctual at all times.
  • Handle guest complaints and liaise with department heads or executive management as needed.
Requirements:
  • Service-focused personality with a passion for delivering exceptional guest experiences.
  • Previous experience in a leadership role, preferably in a similar industry.
  • Strong interpersonal and problem-solving skills, with the ability to lead by example.
  • Ability to work in a multicultural environment and adapt to changing situations.
  • High degree of professionalism, even in the face of constant interruptions.
About Us:

We're Accor, a global leader in hospitality. We're committed to creating memorable moments for our guests and colleagues, inspired by the authentic Qatari warmth and essence of generosity. Our team is dedicated to diversity and inclusion, and we're passionate about attracting, recruiting, and promoting diverse talent.

Alwadi Hotel Doha is our flagship property, located in the heart of Msheireb Downtown Doha. We offer luxurious rooms, a spectacular ballroom, and five meeting rooms, as well as a variety of restaurants and an exclusive spa and swimming pool. Whether you're here for business or leisure, we're just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.


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