Service Team Manager – North France
il y a 4 semaines
Job Summary:
This role is responsible for leading the day-to-day activities of a team of professional service technicians who deliver best-in-class service to our customers and end users. As a key resource to their direct reports, the Service Team Manager should be a leader with strong technical knowledge and aptitude.
Key Responsibilities:
- Working with Regional Sales Managers to develop business plans and provide sales forecasts for the geographic territory
- Directly managing a team of Field Service Technicians, ensuring a culture of accountability
- Driving understanding and awareness of Reliability Services and the capabilities; ensuring team understands the value Packaging Plus offerings provide to customers
- Ensuring strong rollout of new service offerings as developed
- Working with other service leaders to manage operational processes for both effectiveness and consistency to drive more uniformity of practices across the full European team
- Developing the skills and knowledge of team members; ensuring technicians are properly cross training to expand their knowledge of the full range of E&T equipment
- Measuring performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment income
- Increasing revenue and segment income for the region by not only ensuring quality service calls, but also through the sale of maintenance agreements, product conversions/retrofits, and other proactive services
- Managing budgets and controlling operating expenses to ensure strong financial performance
- Creating a high performing team of field technicians; responsible for developing team members
- Consult and cooperate with sales teams both within E&T and across the regional platforms to resolve issues, as well as identify and assist with closing new business opportunities
Requirements:
- Degree required in engineering, commercial business or sales; or correspondent professional career track/experience
- Prior experience of managing teams is a plus
- Knowledge of a significant portion of the Signode equipment portfolio, including understanding the value propositions of that equipment
- Extensive, practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems
- Able to interpret technical information, such as blueprints and CAD layouts, as well as interpret business data and financial information
- Strong written and verbal communication; able to build relationships at all levels
- Sense of urgency; has a bias for action and a desire to identify and address areas for improvement
- Professional English writing and speaking skills required
- Native level French language
- High level of travel required within the country(ies)
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