Service Team Manager
il y a 2 jours
Job Summary:
This role is responsible for leading the day-to-day activities of a team of professional service technicians who deliver best-in-class service to our customers and end users. As a key resource to their direct reports, the Service Team Manager should be a leader with strong technical knowledge and aptitude.
Key Responsibilities:
- Drive income within the region by providing proactive service offerings and identifying opportunities to improve customers' operations.
- Develop strong, professional relationships with both internal and external customers, ensuring teams are solving problems effectively and efficiently.
- Manage a team of Field Service Technicians, ensuring a culture of accountability and driving understanding and awareness of Reliability Services and the capabilities.
- Work with other service leaders to manage operational processes for both effectiveness and consistency to drive more uniformity of practices across the full European team.
- Measure performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment income.
Requirements:
- Degree required in engineering, commercial business, or sales; or correspondent professional career track/experience.
- Prior experience of managing teams is a plus.
- Knowledge of a significant portion of the Signode equipment portfolio, including understanding the value propositions of that equipment.
- Extensive, practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems.
- Strong written and verbal communication; able to build relationships at all levels.
- Professional English writing and speaking skills required.
- Native level French language.
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