Service Team Manager
il y a 3 semaines
Job Title: Service Team Manager - North France
Job Summary:
This role is responsible for leading a team of professional service technicians who deliver best-in-class service to customers and end-users. The Service Team Manager should be a leader with strong technical knowledge and aptitude, driving income within their region by providing proactive service offerings and identifying opportunities to improve customers' operations.
Key Responsibilities:
- Develop business plans and provide sales forecasts for the geographic territory
- Directly manage a team of Field Service Technicians, ensuring a culture of accountability
- Drive understanding and awareness of Reliability Services and the capabilities, ensuring team understands the value Packaging Plus offerings provide to customers
- Ensure strong rollout of new service offerings as developed
- Work with other service leaders to manage operational processes for both effectiveness and consistency to drive more uniformity of practices across the full European team
- Develop the skills and knowledge of team members, ensuring technicians are properly cross-trained to expand their knowledge of the full range of E&T equipment
- Measure performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment income
- Increase revenue and segment income for the region by ensuring quality service calls, as well as through the sale of maintenance agreements, product conversions/retrofits, and other proactive services
- Manage budgets and control operating expenses to ensure strong financial performance
- Create a high-performing team of field technicians, responsible for developing team members
- Consult and cooperate with sales teams both within E&T and across the regional platforms to resolve issues, as well as identify and assist with closing new business opportunities
Requirements:
- Degree required in engineering, commercial business, or sales; or correspondent professional career track/experience
- Prior experience of managing teams is a plus
- Knowledge of a significant portion of the Signode equipment portfolio, including understanding the value propositions of that equipment
- Extensive, practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems
- Able to interpret technical information, such as blueprints and CAD layouts, as well as interpret business data and financial information
- Strong written and verbal communication; able to build relationships at all levels
- Sense of urgency; has a bias for action and a desire to identify and address areas for improvement
- Professional English writing and speaking skills required
- Native level French language
- High level of travel required within the country(ies)
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