Service Team Manager
il y a 3 semaines
Job Summary:
This role is responsible for leading the day-to-day activities of a team of professional service technicians who deliver best-in-class service to our customers and end users. As a key resource to their direct reports, the Service Team Manager should be a leader with strong technical knowledge and aptitude.
Key Responsibilities:
- Drive income within the region by providing proactive service offerings and identifying opportunities to improve customers' operations.
- Develop strong, professional relationships with internal and external customers to ensure teams are solving problems effectively and efficiently.
- Manage a team of Field Service Technicians, ensuring a culture of accountability and driving understanding and awareness of Reliability Services and the capabilities.
- Work with Regional Sales Managers to develop business plans and provide sales forecasts for the geographic territory.
- Measure performance against key KPIs, such as customer satisfaction, service utilization, revenue realization, and service segment income.
- Manage budgets and controlling operating expenses to ensure strong financial performance.
- Consult and cooperate with sales teams to resolve issues and identify new business opportunities.
Requirements:
- Degree in engineering, commercial business, or sales, or correspondent professional career track/experience.
- Prior experience of managing teams is a plus.
- Knowledge of a significant portion of the Signode equipment portfolio, including understanding the value propositions of that equipment.
- Extensive, practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems.
- Strong written and verbal communication skills, able to build relationships at all levels.
- Professional English writing and speaking skills required.
- Native level French language.
Application Process:
Open positions are visible on our website. We encourage anyone who is interested to apply within the next 10 days. Please send completed applications to Stéphane BESSON. As part of the internal recruitment process, we kindly request you to notify either your current manager or local HR Manager about your interest.
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