Security Supervisor
il y a 4 jours
Join Accor as a Security Supervisor and take on a challenging role that requires strong leadership and problem-solving skills.
About the RoleWe are seeking a highly motivated and experienced Security Supervisor to lead our security team and ensure the safety and security of our guests and staff.
Key Responsibilities- Establish a chain of command and responsibility, ensuring that all security personnel are aware of their roles and responsibilities.
- Perform duties according to the Duty Roster prepared by the Security Manager, ensuring that all security protocols are followed.
- Adopt a "service-oriented" approach in discharging duties, promoting a harmonious working relationship between security personnel and hotel staff.
- Be held accountable for the overall performance of on-duty security personnel and all security-related matters.
- Exercise flexibility to maintain a balance between effectiveness and unobstructiveness, ensuring that security protocols are followed while minimizing disruptions to hotel operations.
- Promote a "gentleman" rather than "officer" image for the security service, ensuring that security personnel are approachable and courteous.
- Act for and on behalf of the Hotelkeeper on security matters, ensuring that all security protocols are followed.
- Protect the safety of guests, staff, their properties, and those belonging to the hotel, ensuring that all security protocols are followed.
- Assist other departments in rendering services to customers, maintaining or enhancing the services provided.
- Act as a host of the hotel, personally welcoming arriving guests and bidding farewell to departing guests.
- Greet guests and offer assistance, ensuring that all guests feel welcome and supported.
- Lead guests whenever possible, if they are uncertain of the location within the hotel premises.
- Inform and sell other hotel facilities to all visitors of the hotel, promoting hotel services and amenities.
- Inspect and brief charges before deployment, ensuring that all security personnel are aware of their roles and responsibilities.
- Discipline: Enforce discipline and report, warn, or counsel on incidents of indiscipline observed, as appropriately.
- Conduct regular checks on all "field" officers to assure that they are alert and discharging their duties efficiently and effectively.
- Conduct investigations and put up accompanying investigation papers and reports into cases which occur within the hotel involving criminal acts, losses, or accidents caused to lives and properties.
- Protect and preserve the integrity of the Department by keeping a tag on officers under his charge to ensure that they conform to correct work attitudes and accepted norms of conduct as expected from LPOs.
- Surveillance of hotel staff, ensuring that they abide by the House Rules.
- Cultivate informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes.
- Keep peace and order within the premises of the hotel in dealing with criminals, trespassers, or difficult characters.
- Participate in special functions or operations conducted or organized by the hotel for VVIPs, shows, etc., private organization or individual having official business connected with the hotel as well as the Department directed against criminal and undesirable elements.
- Keep the Security Manager constantly posted on all matters of security interest affecting the hotel and the Department.
- Take charge and inspect all equipment to ensure that they are in working order and that all cameras are correctly focused.
- Conduct regular and periodical checks on taking immediate follow-up action to rectify faults, damage, etc., detailed in the following "Perimeter defense" i.e., all fire exit doors, link doors, etc., leading INTO or OUT of the hotel and which are fitted with locking devices or alarm systems to ensure that they are in good working condition as an effective measure against trespassers and pilferage.
- Routine day-to-day checks of the following items to ensure that they are properly maintained, issued, and accounted for; pocket books; security desk occurrence book; gate passes and security passes; keys and key registers; post allocation for Hyde and external security.
- Prepare meal roster for individual shift.
- Reflect all activities involving the Department in the Daily Security Report.
- Attend the briefing session that shall take place thirty (30) minutes before the commencement of each shift.
- Attend approval courses conducted by the Hotel Training Department.
- Attend meeting and in-service training conducted by the Department. Attendance shall be compulsory except those on official duty.
- Minimum 2 – 3 years experience in a similar role is desirable in a 5-star hotel with at least 1 year at a supervisory role.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
- Fluency in English, additional languages are a plus.
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