Hospitality Liaison

il y a 1 semaine


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Guest Liaison



Accor is looking for a highly skilled and dedicated Guest Liaison to join our team. In this role, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable experience at our hotel.



Key Responsibilities:


  • Handle all incoming calls and treat all in-house guests' requests 24/7
  • Ensure guest satisfaction and provide a personalized welcome
  • Manage guest billing and accounts
  • Facilitate payments and handle guest monetary-related needs
  • Provide information about the hotel, local area, and services


Requirements:


  • Proficiency in English (written and verbal communication)
  • Excellent communication and interpersonal skills
  • Experience in Property Management Systems and Office Suite
  • Previous experience in hospitality industry (advantageous)
  • Ability to work under pressure and multitask
  • Self-motivator with a proactive personality


What We Offer:


  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • A chance to work with a global leader in hospitality


Accor is an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



Our commitment to Diversity & Inclusion: We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.



Join us in providing exceptional guest experiences and shaping the future of hospitality.


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