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Customer Success Manager

il y a 1 mois

Paris, Île-de-France Maxxton Group Temps plein
Join Maxxton Group as a Customer Success Manager

Maxxton Group is a leading provider of property management systems and software-as-a-service solutions for the hospitality and accommodation rental sector. As a multinational organization with offices in Holland, India, and France, we're looking for a talented Customer Success Manager to join our team in France.

About the Role

The Customer Success Manager will be the primary point of contact for customers, handling their questions and concerns about our system. This role requires strong communication and interpersonal skills, as well as the ability to work effectively with colleagues from diverse backgrounds and cultures.

The ideal candidate will have a bachelor's degree in a relevant field, such as engineering or IT, and a strong affinity for software solutions and IT systems. Fluency in French and English, both verbally and in writing, is essential for this role.

Key Responsibilities
  • Provide support to customers through phone calls, emails, and Skype chats
  • Handle incoming tickets related to support notifications
  • Collaborate with colleagues worldwide to resolve customer issues
  • Make logical connections between customer questions and the use of our system
What We Offer
  • A dynamic and ambitious work environment in a young and growing organization
  • Opportunities for career growth and development
  • A chance to work with a talented team of professionals
  • Flexible working arrangements, including remote work options