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ANKA is a pioneering company that empowers sellers of African products to reach a global audience. Our mission is to facilitate cross-border trade and create opportunities for economic growth in Africa.
Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance.
Key Responsibilities:- Manage a portfolio of customers, providing proactive support and solutions to their needs.
- Upsell our services, including Anka Shipping, Anka Pay, and Anka Marketplace.
- Respond to customer inquiries in a timely and professional manner.
- Develop and deliver bi-weekly webinars to educate customers on our services.
- 3+ years of experience in a Customer Success role.
- Proven track record of success in customer retention and growth.
- Excellent communication and problem-solving skills.
- Fluency in English and French.
- Proficiency in Excel, PowerPoint, and Word.
- A competitive salary and benefits package.
- A comprehensive health insurance plan.
- A significant employee stock option plan.
- 30 days of paid annual leave.
- A dynamic and supportive work environment.
- Screening call with our Head of People & Culture.
- Technical interview with our Head of Operations.
- Meet with our COO to discuss company goals and culture.
We are committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to color, religion, sex, national origin, sexuality, disability, or any other characteristic.
