Rental Service Representative
il y a 3 semaines
About Indie Campers
We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.
With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
As a fast-growing and innovative company, we're looking for talented individuals to join our team and contribute to our success.
The Role
We're seeking a travel enthusiast with excellent guest service skills to join our depot team in Saint Quentin Fallavier - Lyon. As the face of our company, you'll be responsible for ensuring an outstanding level of customer service, maintaining our campervan fleet, and resolving any issues that may arise.
Key Responsibilities
- Handling incoming reservations, welcoming guests, and managing check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitoring maintenance and repair needs;
- Registering guests, monitoring stock, and processing payments;
- Handling complaints and troubleshooting emergencies.
Requirements
- You're a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car;
- You're fluent in English and French (mandatory);
- You're eligible to work in France, have a valid driver's license, and feel confident driving a campervan;
- You're available to work part-time (25 hours per week) and weekends/public holidays;
- You're a responsible person who takes their work seriously and can be relied upon;
- You're well-organized and good at solving problems.
What We Offer
- Being part of a young, fast-growing, and innovative company where you can make a difference;
- Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand.
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