Rental Service Representative

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Indie campers Temps plein

About Indie Campers

We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

As a fast-growing and innovative company, we're looking for talented individuals to join our team and contribute to our success.

The Role

We're seeking a travel enthusiast with excellent guest service skills to join our depot team in Saint Quentin Fallavier - Lyon. As the face of our company, you'll be responsible for ensuring an outstanding level of customer service, maintaining our campervan fleet, and resolving any issues that may arise.

Key Responsibilities

  • Handling incoming reservations, welcoming guests, and managing check-ins and check-outs;
  • Preparing and cleaning our campervans;
  • Maintaining our campervans in top condition and monitoring maintenance and repair needs;
  • Registering guests, monitoring stock, and processing payments;
  • Handling complaints and troubleshooting emergencies.

Requirements

  • You're a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • You're fluent in English and French (mandatory);
  • You're eligible to work in France, have a valid driver's license, and feel confident driving a campervan;
  • You're available to work part-time (25 hours per week) and weekends/public holidays;
  • You're a responsible person who takes their work seriously and can be relied upon;
  • You're well-organized and good at solving problems.

What We Offer

  • Being part of a young, fast-growing, and innovative company where you can make a difference;
  • Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop the skills that matter to you;
  • Compensation package that includes Performance and Referral Bonuses;
  • Free Road Trips, so you can experience Indie firsthand.

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