Guest Service Ambassador

il y a 4 semaines


Lyon, Auvergne-Rhône-Alpes, France Accor Hotels Temps plein
Job Title: Guest Service Representative

At Accor Hotels, we are committed to delivering exceptional guest experiences. As a Guest Service Representative, you will play a vital role in ensuring our guests feel welcome and valued throughout their stay.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage guest requests and complaints, escalating issues to management as necessary.
  • Collaborate with other departments to ensure seamless guest experiences, including room assignments, amenities, and services.
  • Monitor and maintain high standards of cleanliness and organization in the front desk area.
  • Stay up-to-date with hotel operations, service standards, and guest expectations to provide informed and personalized service.
  • Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest experiences.
Requirements:
  • Vocational high school certificate or equivalent experience in a related field.
  • Proven experience in a similar role within the hotel industry, with a strong focus on customer service and communication.
  • Knowledge of hotel operations, service standards, and guest expectations.
  • Effective communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Flexibility to adapt to changing circumstances and priorities.
  • Fluency in verbal and written English is essential.
What We Offer:

As a Guest Service Representative at Accor Hotels, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional guest experiences.


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