Technical Support Specialist
il y a 2 semaines
Take your career to the next level as a Support Analyst at Nexans in La Défense
In this position, the Support Analyst will work under the Headquarter & Regional IT manager and provide support in the maintenance and management of Nexans' assets repository within a European team.
He will support apprentices in acquiring real professional experience, helping them evaluate and implement theoretical knowledge within a team.
Responsibilities and Tasks:
- Prepare and install hardware and/or software for computer systems and networks
- Diagnose and correct malfunctions described by users
- Carry out the integration of new components in compliance with norms and standards
- Follow up on incidents
- Write documentation for users
- Assist/train users
- Build up knowledge bases of incidents
- Ensure the management of assets
Expected Results:
- Ability to apprehend a situation, find a solution, and implement an adapted, effective, and intellectual approach to solve a problem
- Ability to organize with rigor, seek quality in achievements, and ensure conformity with procedures and operating modes: sense of detail, precision...
- Ability to control and adapt reactions in a professional environment
What We Are Looking For:
- Minimum of 5 years' experience in supporting IT expert solutions and VIP support
- Fluent English (high level of both spoken and written English)
Why Work with Us?
- Professional and personal development opportunities
- Interesting and varied work in an international, dynamic, and multidisciplinary environment
- Competitive terms and working conditions
Boosted by a clear talent development strategy, you can go a long way if you are motivated, mobile, and driven by the same values as us. We build people that build business.
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