Technical Support Specialist

il y a 1 semaine

Lyon, Auvergne-Rhône-Alpes, France ACUITY BRANDS LIGHTING, INC Temps plein
Job Title: Technical Customer Service Specialist

We are seeking a highly skilled Technical Customer Service Specialist to join our team at Distech Controls. As a key member of our Technical Support team, you will be responsible for providing exceptional technical support services to our customers.

Key Responsibilities:
  • Respond to technical questions from customers pertaining to the use of Distech Controls controllers, solutions, and control systems network management software.
  • Update the customer database (CRM) and log internal notes following all customer email/phone interactions.
  • Update and maintain company knowledge base internal and external (Forum, CRM).
  • Ensure that customers receive quality and necessary support to solve their problems.
  • Actively contribute to the improvement of available tools and internal processes used by the support team.
  • Provide field support, if required.
Requirements:
  • University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience, in technical support, IT, HVAC, or controls.
  • Relevant experience in the installation of Building Automation System (BAS).
  • Customer Service oriented.

We are an equal opportunities employer and welcome applications from all qualified candidates. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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