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Retail Department Leader
Il y a 3 mois
Location: Serris
WHY WORK FOR VERSACE
At Versace, our stores reflect the essence of our brand: a celebration of Italian heritage, bold luxury, iconic design, and a culture that prioritizes family. We are committed to empowering, motivating, and fostering the growth of all our employees.
Established in 1978, Versace stands as a premier global fashion design house. Under the visionary leadership of Donatella Versace since 1997, we create, manufacture, and distribute a range of fashion and lifestyle products, including haute couture, ready-to-wear collections for both men and women, accessories, and fragrances.
WHO YOU ARE
Our leaders at Versace are stylish, ambitious, and inspiring individuals who excel at keeping their teams motivated and focused. Success is rooted in an entrepreneurial spirit; by representing our brand strongly within the community, you will cultivate your business through effective client relationship management and events. We promote an innovative work environment that strategically drives business success through solution-oriented leadership. As a Retail Department Leader, you will play a pivotal role in developing a dynamic team dedicated to delivering exceptional customer service.
WHAT YOU WILL DO
Assist the Store Manager and Assistant Store Manager in achieving business objectives through the continuous development of your team and the effective management of your department regarding image, product, and operations. Lead your team in delivering the Versace experience.
Business Development- Evaluate business performance and propose action plans to the Store Manager/Assistant Store Manager to achieve qualitative and quantitative goals, enhance results, and support key business strategies.
- Regularly assess sales and KPIs for your department.
- Analyze sell-through rates and collaborate with various divisions to ensure product availability and market trend alignment for maximum productivity.
- Collaborate with the Store Manager/Assistant Store Manager to monitor each team member's progress towards their monthly and yearly objectives, enhancing their skills and performance.
- Foster a vibrant work environment: boost team spirit, encourage collaboration, and maintain positive staff relations.
- Ensure compliance with company guidelines and hold staff accountable for achieving set targets.
- Under the guidance of the Store Manager and Assistant Store Manager, ensure the team strives for high performance through effective training and coaching, with a focus on in-store follow-up after training sessions.
- Engage in daily and weekly store briefings to inspire, set objectives, and demonstrate how to achieve them.
- Support the onboarding experience for new staff with informative and engaging participation.
- Ensure that staff present themselves professionally, are knowledgeable about products, and embody the brand's values.
- Uphold superior customer service standards through consistent follow-up with the team to deliver the Versace experience.
- Act as a brand ambassador and cultivate relationships with Versace clients, setting an example for the team through active customer engagement.
- Encourage team members to consider the emotional impact they want clients to experience during their interactions with Versace.
- Oversee the team's management of their customer database, ensuring actions are taken to maintain long-term relationships and maximize sales opportunities.
- Assist in organizing in-store and promotional events, coordinating with merchandising and PR teams.
- Collaborate to ensure effective organization of the stockroom according to established guidelines.
- Achieve optimal shrinkage results by enforcing security measures and maintaining accurate inventory levels.
- Adhere to operational and company policies and ensure compliance is maintained.
- Maintain store presentation and visual merchandising standards in line with company directives, applying strategies to achieve the best results through effective merchandising and visual representation.
YOU'LL NEED TO HAVE
- A Bachelor's degree in Fashion or Business is preferred.
- 1-3 years of experience in retail management, preferably in luxury retail.
- Comprehensive understanding of specialty retail and store operations.
- Proficiency in computer skills, including retail point of sale systems, Word, Excel, and email.
- Strong interpersonal skills with the ability to maintain long-term client relationships and adapt to market changes.
- Effective team management skills with the potential to develop individuals both personally and professionally.
- Confidence, organizational skills, critical thinking, and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced environment, managing multiple tasks while balancing daily responsibilities.
- A positive, proactive approach with a sales-focused mindset and ownership of responsibilities.
WE'D LOVE TO SEE
- An entrepreneurial spirit with a proven ability to drive results; adaptable, strategic, and a problem solver.
- Well-connected with a strong ability to engage with others.
- Exceptional customer service skills; a true fashion expert with a passion for sales.
- A positive, outgoing, high-energy personality capable of thriving in a dynamic environment.
At Capri, we are dedicated to fostering a diverse and inclusive workplace. We strive to inspire growth and change within each other, believing that success is a product of our differences. Capri is proud to be an equal opportunity employer committed to inclusivity across all dimensions.
