Group Sales and Events Manager
il y a 3 semaines
Job Title: Group Sales and Events Manager
Job Summary:
The Group Sales and Events Manager is responsible for driving Groups & MICE sales and delivering a client-focused service that achieves business revenue objectives.
Main Responsibilities:
- Oversee the Event Planning function and related staff to ensure successful hotel events.
- Develop a flexible sales strategy to reflect hotel budget commitments and respond to local market conditions.
- Ensure products and services meet or exceed guest expectations and build customer loyalty through product and service excellence.
- Take a proactive sales approach and adapt sales solutions to meet client needs and expectations.
- Manage online meeting partner websites, including photos, descriptions, and promotions.
- Conduct competitor analysis and record findings on a regular basis.
- Ensure efficient management of enquiries, turn-downs, and lost business to create future pipeline and repeat business.
- Manage daily operations to achieve or exceed budget expectations, monitor wages and expenses, and provide excellent critiques for financial expenditure and departmental performance.
- Develop relationships with local clients, direct bookers, and agency bookers to ensure a strong base of new and regular repeat business.
- Accurately identify customer needs, draw up well-presented and customized proposals, and promote, manage, and host regular client FAM trips and show rounds.
- Be a key contact for the head office MICE sales team and ensure timely responses to enquiries and RFPs.
- Set, monitor, and review personnel objectives and supervise billing, payment guarantees, credit policy, and deposits.
Qualifications:
Your experience and skills include:
- Relevant sales experience is an asset.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible and reliable.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
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