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Issy-les-Moulineaux, Île-de-France Accor Temps plein{"Job Title": "Assistant Front Office Manager", "Job Description": "Join Our TeamWe are a dynamic and young team at 25hours Hotel The Trip, and we're looking for a talented Assistant Front Office Manager to join our crew!About UsWe're a group of storytellers who love to share our passion for travel and hospitality with our guests. Our hotel is a hub for...
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Duty Manager
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Duty Manager
il y a 1 mois
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Duty Manager
il y a 3 semaines
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Front Office Manager
Il y a 2 mois
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il y a 3 semaines
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Assistant Front Office Manager
Il y a 2 mois
Join our dynamic team at Sofitel Washington DC Lafayette Square as an Assistant Front Office Manager. In this role, you will be responsible for assisting the Front Office Manager in all aspects of the department, ensuring service standards are followed, and providing exceptional customer service to our guests.
Key Responsibilities:- Assist the Front Office Manager in daily operations, including staffing and scheduling of front office staff.
- Provide professional, friendly, and engaging service to guests, ensuring their needs are met and exceeded.
- Train front office staff in all aspects of front office operations, including property management systems and customer service skills.
- Participate in the hotel upgrade program, working closely with the Front Office Manager to identify opportunities for improvement.
- Communicate effectively with colleagues and management through pre-shift logs, emails, and departmental meetings.
- Review processes and procedures, identifying areas for improvement and implementing changes to enhance guest satisfaction and employee engagement.
- Previous leadership experience in a similar role, with a minimum of one year's front office management experience.
- Previous experience with a property management system and computer literacy in Microsoft Windows applications.
- Strong interpersonal and problem-solving abilities, with a focus on guest satisfaction and employee engagement.
- Ability to work well under pressure in a fast-paced environment, with a flexible work schedule including morning, evening, and overnight shifts.
Sofitel Washington DC Lafayette Square is a diverse and inclusive company, committed to attracting, recruiting, and promoting diverse talent. We offer a range of benefits, including competitive salary, paid time off, medical, dental, and vision insurance, 401K, and an employee benefit card offering discounted rates at Accor properties worldwide.
We are an equal opportunity employer and welcome applications from qualified candidates who are legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
