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Front Office Ambassador
Il y a 2 mois
Embody the Spirit of Hospitality
We are seeking a highly skilled and passionate individual to join our team as a Front Office Agent. As a representative of our luxury hotel, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable experience.
Key Responsibilities:
- Provide professional and attentive service to guests, exceeding their expectations at every touchpoint.
- Respond promptly and efficiently to guest requests, ensuring that their needs are met with a smile.
- Take initiative to create memorable moments for our guests, showcasing your passion for high-end hospitality and attention to detail.
- Work collaboratively with the team to ensure seamless service delivery and maintain the highest standards of quality.
Requirements:
- Previous experience in a front office or reservation role, preferably in a luxury hotel environment.
- Knowledge of Opera or other booking systems is an advantage.
- Full, clean, and valid manual driver's license is preferred.
- Flexibility to meet hotel rostering needs, including weekend and public holiday work.
- Working rights for New Zealand are required.
What We Offer:
- Competitive pay and benefits package.
- Opportunities for career growth and development within Accor.
- Discounted hotel stays, food, and beverage rates, and spa treatments worldwide.
- Daily staff meals provided.
- Ongoing reward and recognition incentives and awards.
- 24/7 access to our on-site gym.
- Free ski hire during winter months.
- Wellbeing support, financial advisory discounts, and employee support programs.
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
