Front Office Ambassador

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

At Sofitel Queenstown Hotel & Spa, we're seeking a skilled Front Office Agent to embody the spirit of hospitality and excellence. As a key member of our team, you'll be responsible for providing a professional and attentive service to our guests, ensuring their expectations are exceeded at every touchpoint.

Key Responsibilities:
  • Respond to guest requests promptly and efficiently, providing courteous and personalized service during reservations, arrival, and departure.
  • Take initiative to ensure all interactions are positive and productive, aligning with Sofitel service standards.
  • Have the freedom to deliver memorable moments that provide treasured guest experiences.
Requirements:
  • Previous Reservation/Front Office experience in a five-star luxury environment is preferred.
  • Knowledge of Opera or other booking systems is a plus.
  • A full, clean, valid manual driver's license is preferred.
  • Flexibility to meet hotel rostering needs, including weekend and public holiday work.
  • Working rights for New Zealand are required.
What We Offer:
  • Competitive pay with benefits.
  • Opportunities for career development and worldwide progression within Accor.
  • A variety of benefits, rewards, and development opportunities.
  • Discounted hotel stays, food, and beverage rates, and Spa treatments worldwide.
  • Daily staff meals provided.
  • Ongoing reward and recognition incentives and awards.
  • 24/7 free access to onsite gym.
  • Free ski hire during winter months.
  • Wellbeing support, financial advisory discounts, and Employee support programs.

We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.


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