Client Success Transition Expert

il y a 4 semaines


Paris, Île-de-France Insider Temps plein
About the Role

The Customer Onboarding Manager is a critical role in the post-sales team, responsible for ensuring that new clients achieve successful adoption of the Insider platform. This requires a strong understanding of client business requirements and use cases, as well as excellent project management and technical skills.

The ideal candidate will have a minimum of 3 years of experience in SaaS project management and client onboarding, with strong written and verbal communication skills. They will be able to deliver projects in a timely and qualified manner, and have a strong understanding of Google Tag Manager, Google Product Feed, and Google Analytics.

Key Responsibilities:

  • Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
  • Collaborate with internal technical resources to empower and train customers to use Insider's platform and powerful features as efficiently as possible.
  • Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider, to understand their business and technical goals for using Insider.
  • Help drive early adoption, setting KPIs and success metrics for ROI.
  • Advocate customer business use-cases to product development.
  • Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
  • Enhance customer experience during onboarding by designing and continually improving processes and materials.

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