CX Research Manager

il y a 4 semaines

Paris, Île-de-France AVIV Group Temps plein
About the Role

We are seeking a highly skilled CX Research Manager to join our team at AVIV Group. As a key member of our research team, you will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace.

Key Responsibilities
  • Lead and manage a team of 5-6 CX Researchers, providing guidance, mentorship, and support to ensure the delivery of high-quality research projects.
  • Develop, implement, and evolve a comprehensive CX research strategy aligned with business objectives, collaborating closely with UX colleagues.
  • Deliver a range of global and local tracking studies, including NPS, PVM, and Brand tracking, to inform and influence marketing insights strategy.
  • Confidently solve complex problem areas with strategic projects and programmes, setting milestones and short-term actions to achieve medium to long-term goals.
  • Foster a culture of continuous improvement within the CX Research team, encouraging innovation and experimentation.
Requirements
  • Bachelor's or Master's degree in Psychology, Sociology, Market Research, Business, or a related field.
  • 3+ years of experience in customer experience research, with a proven track record of leading and managing research projects.
  • Strong background in quantitative research, including survey design, statistical analysis, and data interpretation.
  • Excellent analytical skills, with the ability to interpret complex data and translate it into actionable insights for all stakeholders.
  • Proficiency in research tools and software, particularly Qualtrics.
  • Strong product thinking skills, able to turn CX insights into actionable findings that inform product decisions.
  • Exceptional communication and presentation skills, with the ability to communicate outcomes to stakeholders.
  • Strong leadership and team management abilities.
  • Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
What We Offer
  • Company restaurant and electronic restaurant tickets with "Restoflash".
  • Gym, showers, free organic fruit, organic dried fruit, and hot drinks.
  • Training, including Integration course, LinkedIn Learning, and online language courses.
  • Bonuses, including profit-sharing and participation, vacation bonuses, and seniority bonuses.
  • 16 days of RTT, leave, and exceptional and seniority leave.
  • Quality of life at work, including teleworking, internal weather, Moka Care, parenting program, and company crèches.
  • Parking, including car, bike, and scooter parking.
  • Parties and celebrations, including team building, evenings, and Christmas.

We are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non-visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community, and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part-time or flexible working requirements, please let us know.

In your application, please feel free to note which pronouns you use.

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