Senior CX Research Lead
il y a 5 jours
We are looking for a Senior CX Research Lead to join our team and drive our customer experience research strategy. As a key member of our team, you will be responsible for managing a team of 5-6 CX Researchers, developing a comprehensive CX research strategy, and delivering global and local tracking studies.
Key Responsibilities- Lead and manage the CX Research team, providing guidance, mentorship, and support.
- Develop, implement, and evolve a comprehensive CX research strategy, collaborating closely with UX colleagues.
- Deliver global and local tracking studies, inform marketing insights strategy, and influence business decisions.
- Foster a culture of continuous improvement within the CX Research team, encouraging innovation and experimentation.
- Work closely with cross-functional teams to ensure understanding of strategic priorities and inform business decisions.
- Bachelor's or Master's degree in Psychology, Sociology, Market Research, Business, or a related field.
- 3+ years of management experience in customer experience research, with a proven track record of leading and managing research projects.
- Strong background in quantitative research, including survey design, statistical analysis, and data interpretation.
- Excellent analytical skills, ability to interpret complex data, and translate it into actionable insights.
- Proficiency in research tools and software, particularly Qualtrics.
- Strong product thinking skills, able to turn CX insights into actionable findings that inform product decisions.
- Exceptional communication and presentation skills.
- Strong leadership and team management abilities.
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CX Research Manager
il y a 4 semaines
Paris, Île-de-France AVIV Group Temps pleinJob DescriptionThe CX Research Manager will play a pivotal role in driving our CX Research strategy, focusing on tracking and understanding the customer experience across the Real Estate marketplace. As a leader, you will manage a team of 5-6 CX Researchers, translating data into actionable insights and strategies to enhance customer experience and...
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CX Research Manager
il y a 7 jours
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CX Research Manager
il y a 4 semaines
Paris, Île-de-France AVIV Group Temps pleinAbout the RoleWe are seeking a highly skilled CX Research Manager to join our team at AVIV Group. As a key member of our research team, you will play a critical role in driving our CX Research strategy, particularly in tracking and understanding the customer experience across the Real Estate marketplace.Key ResponsibilitiesLead and manage a team of 5-6 CX...
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CX Research Manager
il y a 5 jours
Paris, Île-de-France Bosch Group Temps pleinJob SummaryWe are seeking a highly skilled CX Research Manager to lead our customer experience research strategy, driving business growth and customer satisfaction. As a key member of our team, you will be responsible for managing a team of 5-6 CX Researchers, translating data into actionable insights, and developing a comprehensive CX research strategy...
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il y a 1 mois
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Customer Experience Research Director
il y a 5 jours
Paris, Île-de-France Bosch Group Temps pleinJob DescriptionWe are seeking a Customer Experience Research Director to lead our customer experience research strategy, driving business growth and customer satisfaction. As a key member of our team, you will be responsible for managing a team of 5-6 CX Researchers, translating data into actionable insights, and developing a comprehensive CX research...
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il y a 5 jours
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il y a 4 jours
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il y a 7 jours
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il y a 5 jours
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