Senior CX Research Lead

il y a 5 jours


Paris, Île-de-France Bosch Group Temps plein
About the Role

We are looking for a Senior CX Research Lead to join our team and drive our customer experience research strategy. As a key member of our team, you will be responsible for managing a team of 5-6 CX Researchers, developing a comprehensive CX research strategy, and delivering global and local tracking studies.

Key Responsibilities
  • Lead and manage the CX Research team, providing guidance, mentorship, and support.
  • Develop, implement, and evolve a comprehensive CX research strategy, collaborating closely with UX colleagues.
  • Deliver global and local tracking studies, inform marketing insights strategy, and influence business decisions.
  • Foster a culture of continuous improvement within the CX Research team, encouraging innovation and experimentation.
  • Work closely with cross-functional teams to ensure understanding of strategic priorities and inform business decisions.
Requirements
  • Bachelor's or Master's degree in Psychology, Sociology, Market Research, Business, or a related field.
  • 3+ years of management experience in customer experience research, with a proven track record of leading and managing research projects.
  • Strong background in quantitative research, including survey design, statistical analysis, and data interpretation.
  • Excellent analytical skills, ability to interpret complex data, and translate it into actionable insights.
  • Proficiency in research tools and software, particularly Qualtrics.
  • Strong product thinking skills, able to turn CX insights into actionable findings that inform product decisions.
  • Exceptional communication and presentation skills.
  • Strong leadership and team management abilities.

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