Customer Experience Research Director

il y a 5 jours


Paris, Île-de-France Bosch Group Temps plein
Job Description

We are seeking a Customer Experience Research Director to lead our customer experience research strategy, driving business growth and customer satisfaction. As a key member of our team, you will be responsible for managing a team of 5-6 CX Researchers, translating data into actionable insights, and developing a comprehensive CX research strategy aligned with business objectives.

Key Responsibilities
  • Lead and manage the CX Research team, providing guidance, mentorship, and support.
  • Develop, implement, and evolve a comprehensive CX research strategy, collaborating closely with UX colleagues.
  • Deliver global and local tracking studies, inform marketing insights strategy, and influence business decisions.
  • Foster a culture of continuous improvement within the CX Research team, encouraging innovation and experimentation.
  • Work closely with cross-functional teams to ensure understanding of strategic priorities and inform business decisions.
Requirements
  • Bachelor's or Master's degree in Psychology, Sociology, Market Research, Business, or a related field.
  • 3+ years of management experience in customer experience research, with a proven track record of leading and managing research projects.
  • Strong background in quantitative research, including survey design, statistical analysis, and data interpretation.
  • Excellent analytical skills, ability to interpret complex data, and translate it into actionable insights.
  • Proficiency in research tools and software, particularly Qualtrics.
  • Strong product thinking skills, able to turn CX insights into actionable findings that inform product decisions.
  • Exceptional communication and presentation skills.
  • Strong leadership and team management abilities.

  • Research Director

    il y a 1 semaine


    Paris, Île-de-France Bosch Group Temps plein

    About the RoleWe are seeking a highly skilled Research Director to lead our Customer Experience (CX) research team. As a key member of our organization, you will be responsible for driving business growth through actionable insights and strategies.Key ResponsibilitiesManage a team of 5-6 CX Researchers, providing guidance and support to ensure the delivery...

  • Design Director

    il y a 5 jours


    Paris, Île-de-France Jasper, Inc. Temps plein

    Design Director for Customer ExperienceWe are seeking a highly skilled design director to lead our customer experience efforts at Jasper, Inc. As a seasoned designer, you will be responsible for setting the design vision and outcomes for the Jasper Image Team, owning the end-to-end design work. Your expertise will drive the design process, from concept to...

  • Research Director

    il y a 2 semaines


    Paris, Île-de-France AVIV Group Temps plein

    Research DirectorAs a key member of our team at AVIV Group, you will play a crucial role in driving business growth through customer experience excellence. Your expertise in quantitative research will be instrumental in translating data into actionable insights that inform our strategies.Key Responsibilities:Lead a team of CX Researchers in designing and...


  • Paris, Île-de-France Salt Digital Recruitment Temps plein

    Global Customer Insights and Market Research Director€100,000 – €120,000 + car allowance + bonus + benefit packageFMCGAmsterdamThe Company:Salt are excited to have exclusively partnered with this iconic and leading FMCG brand who are on a digital transformation all whilst growing the desirability of their much loved product category.As Global Customer...

  • Market Research Director

    il y a 5 jours


    Paris, Île-de-France Market Research News Temps plein

    Job Summary:We are seeking a Market Research Director to join our team in the French region. As a key member of our team, you will play a pivotal role in building and guiding our dynamic team. You will advise and coach key clients through the entire market research process, from methodology selection to results interpretation.You will work closely with the...


  • Paris, Île-de-France Apple Inc. Temps plein

    We're looking for a Customer Experience Director to join our team at Apple Inc. As a Manager, you'll be responsible for inspiring your team to create ownership opportunities for customers on the sales floor. You'll guide the talent that provides technical support and training, while working in partnership with the business team. Your role will also involve...

  • CX Research Manager

    il y a 5 jours


    Paris, Île-de-France Bosch Group Temps plein

    Job SummaryWe are seeking a highly skilled CX Research Manager to lead our customer experience research strategy, driving business growth and customer satisfaction. As a key member of our team, you will be responsible for managing a team of 5-6 CX Researchers, translating data into actionable insights, and developing a comprehensive CX research strategy...

  • Immunology Research Director

    il y a 4 semaines


    Paris, Île-de-France Alerys Temps plein

    Immunology Research Director OpportunityAre you a seasoned Immunology Researcher with expertise in autoimmunity and/or immune tolerance? Do you have a passion for leading cutting-edge research projects and teams? We are seeking a dynamic and experienced Immunology Research Director to join our team at Alerys.Main ResponsibilitiesEstablish and lead the...


  • Paris, Île-de-France Market Research News Temps plein

    Senior Research Consultant - FranceWe are seeking a highly experienced Senior Research Consultant to lead our team of seven Research Consultants in the French region.As Senior Research Consultant, you will play a key role in building and guiding our dynamic team through market research expertise and a commitment to exceeding client expectations.Your...


  • Paris, Île-de-France Sirva Bgrs Llc Temps plein

    Director Customer Experience and Operations Job DescriptionAs a key member of the Sirva Bgrs Llc team, the Director of Customer Experience and Operations will be responsible for leading operational activities within their teams/portfolio to ensure business objectives are met efficiently and effectively. The individual will advocate, support, and deliver...

  • Immunology Research Director

    il y a 4 semaines


    Paris, Île-de-France Alerys Temps plein

    Immunology Research Opportunities at AlerysAlerys, a leading pharmaceutical company, is seeking a highly skilled Immunology Research professional to join our team. As an Immunology Research Director, you will be responsible for leading our immunology research activities and developing innovative solutions to drive business growth.Key...


  • Paris, Île-de-France Sirva Bgrs Llc Temps plein

    Customer Experience and Operations Director Job DescriptionSirva Bgrs Llc is seeking a highly skilled and experienced Customer Experience and Operations Director to join our team.Job SummaryThe Customer Experience and Operations Director will be responsible for leading the operational activities of our customer experience teams, ensuring that business...

  • Research Team Lead

    il y a 6 jours


    Paris, Île-de-France Market Research News Temps plein

    Team Lead Research ConsultingWe are looking for a seasoned Team Lead Research Consulting to lead our team of seven Research Consultants in the French region.As Team Lead, you will be responsible for building and guiding our dynamic team through market research expertise and a commitment to exceeding client expectations.Your key responsibilities include...


  • Paris, Île-de-France Market Research News Temps plein

    We are seeking an experienced and enthusiastic Team Lead Research Consulting to lead our strong team of seven Research Consultants in the French region.As Team Lead, you will play a key role in building and guiding our dynamic team through market research expertise and a commitment to exceeding client expectations.Your responsibilities include guiding and...

  • Market Research Team Lead

    il y a 7 jours


    Paris, Île-de-France Market Research News Temps plein

    Team Lead Research Consulting - FranceWe are seeking an experienced and dynamic Team Lead Research Consulting to lead our strong team of seven Research Consultants in the French region.As Team Lead, you will play a key role in building and guiding our team, fostering development through market research expertise and a commitment to exceeding client...


  • Paris, Île-de-France Teads Temps plein

    At Teads, we strive to deliver exceptional experiences for our clients through every interaction. To achieve this, we believe that:Every team member plays a vital role in making this experience efficient, strategic, and beneficial for our clients.The sum of all interactions that a client has with the Teads brand impacts their overall experience, and no...

  • Research Director

    il y a 4 semaines


    Paris, Île-de-France Tether Operations Limited Temps plein

    Unlock the Future of AI with Tether Operations LimitedAt Tether Operations Limited, we're pushing the boundaries of artificial intelligence to make it more accessible and efficient for personal use. Our goal is to build the next generation of AI models that set new industry standards for innovation and utility.We're seeking a highly skilled Research Director...

  • Market Research Analyst

    il y a 1 mois


    Paris, Île-de-France Magnicity Temps plein

    {"title": "Customer Experience & Innovation Director", "description": "About MagnicityMagnicity is a French company with over 50 years of experience in urban tourism and leisure. With a presence in 4 emblematic cities and 4 sites, we welcome nearly 3 million visitors a year and have a team of 300 passionate Magnifiers.Our mission is to magnify cities for...


  • Paris, Île-de-France VitalAire Canada Inc. Temps plein

    User Experience ResearcherWe are seeking a skilled User Experience Researcher to join our Product Design team. As a User Experience Researcher, you will be responsible for conducting user research and synthesizing findings to inform design decisions.Your responsibilities will include: Conducting user research through interviews, surveys, and usability...


  • Paris, Île-de-France Qonto Temps plein

    About the Role:We are seeking a highly skilled Customer Development Director to lead our client development efforts across four European markets. As a key member of our Growth team, you will be responsible for defining and executing client development strategies to boost customer activation, engagement, and retention.Key Responsibilities:Develop and execute...