Technical Support Specialist

il y a 1 semaine

Paris, Île-de-France American Express Global Business Travel Temps plein

At American Express Global Business Travel, we're dedicated to helping our clients achieve success through innovative solutions and exceptional service. As a Technical Support Specialist, you'll play a critical role in delivering top-notch support to our customers, ensuring their travel experiences are seamless and stress-free.

Key Responsibilities:

  • Provide expert technical support to customers, resolving issues efficiently and effectively.
  • Collaborate with internal teams to identify and address technical challenges, ensuring our solutions meet the highest standards.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve our services and support.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored support.
  • Contribute to the development of new support processes and procedures, ensuring our services remain cutting-edge and effective.

What We're Looking For:

  • Proven experience in technical support, with a strong understanding of customer needs and expectations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English and French, with the ability to communicate effectively with customers and colleagues.

Why Join Us:

  • Opportunities for professional growth and development, with a focus on innovation and excellence.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Access to cutting-edge technology and tools, with opportunities to develop new skills and expertise.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.

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