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Operational Quality Director
Il y a 2 mois
We are seeking a highly skilled and experienced Operational Quality Director to join our team at Lagardère Group. As a key member of our Group Operational Excellence Department, you will play a crucial role in driving top- and bottom-line store performance by continuously improving in-store execution.
Main Responsibilities- Organize and lead the Operational Quality pole team, defining and implementing the roadmap, objectives, and strategic projects to drive operational excellence.
- Develop and roll out Group operational standards and quality tools/processes for all businesses operated, ensuring efficient implementation and coordination with central teams.
- Manage a team of operations managers, providing support and guidance to ensure needs are well-covered and addressed.
- Directly support countries for field issues and projects, with a hands-on and field approach.
- Ensure projects are delivered on time, in line with objectives and expected quality, managing communication and information for countries and regular reporting to COPO and EXCOM.
- Minimum 10 years of professional experience in Retail Operations and Operational Quality.
- Experience in Duty Free, Foodservice, Travel Essentials, or similar industries.
- Field/store experience highly appreciated.
- International experience a plus.
We believe in creating a work environment where our people can thrive and be themselves. We welcome and consider all applications, regardless of background, and ensure fair and equal treatment for all candidates.
