Technical Solutions Manager Europe
il y a 1 mois
SUNMI Technology is a high-tech Unicorn Company that globally leads the innovation of intelligent hardware for business. We provide intelligent IoT devices and integrated solutions of software and hardware to empower store owners, advancing their stores to real-time IoT stores and supporting their businesses.
Our company has been valued at over 1 billion USD, with investors including Alibaba Ant Financial and Xiaomi.
Job DescriptionWe're seeking a Technical Solutions Manager to join our Europe team, based in France or Poland. This role will work closely with our Technical and Project Teams in Europe.
Key Responsibilities- Be a technical expert for Sunmi products and solutions, providing technical support to our Sales and Technical teams, as well as to prospects and customers in Europe.
- Be a technical referent for software products, including Key Injection, MDM, TMS, and others, in Europe.
- Design sample applications that interface with our SDKs and demonstrate their usage to prospects and customers.
- Develop solutions to validate product introduction and build necessary tools to ease issue analysis and resolution.
- Liaise with our coordination team for Europe customers' software requirements.
- Provide technical and architectural improvement suggestions to our R&D team for the development, design, integration, testing, and maintenance of our platform and products.
- Create and maintain comprehensive technical documentation.
- Participate in products and solutions technical presentations and trainings to internal and customer teams.
- Accompany our Sales team in customer meetings for projects requiring specific developments or integration.
- Help formalize requirements and design technical solutions or proposals based on customer needs.
- Report and escalate to management as needed.
- Bachelor or master's degree in IT, Software development, Electronics, or a related field.
- 5+ years of technical leadership experience in Payment, Security, Retail, and/or Banking industries.
- 7+ years of software development experience with expertise in Android, Java, Kotlin, and cloud-based applications.
- Good technical knowledge in payment and security, including EMV, cryptography, and PKI.
- Technical knowledge of popular network protocols and hardware.
- Technical pre-sales experience is a plus.
- Experience with Atlassian products (JIRA/Confluence) is a plus.
- Bonus points for start-up and scaling products and services experience.
- Technical with customer focus spirit, interested in training and teaching technical solutions.
- Good presentation skills and able to communicate with sales, marketing, engineering, operations, customers, and business partners.
- Experience interfacing remote teams and in an international environment.
- Open-minded and proactive, able to work cross-functionally and think critically.
- Ability to thrive in a fast-paced environment with high autonomy and responsibilities.
- Fluent in English; other European languages or Chinese would be a plus.
The position will be based in France (Lyon) or Poland (Warsaw). Hybrid and home office arrangements can be discussed.
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