Senior Operations Manager
il y a 3 semaines
Job Description:
We are seeking a highly skilled Program Manager to join our accesso Technology Group team. As a Program Manager, you will be responsible for driving solutions for in-park sales/promotions, managing the budgets and performance of your park, and building excellent partnerships with client teams onsite and internal stakeholders.
Key Responsibilities:
- Support the configuration, UAT, and implementation of our virtual queuing system
- Drive solutions for in-park sales/promotions, and manage the budgets and performance of your park
- Build and maintain working relations with stakeholders at the Parks and accesso, including Front Line Hosts through to Senior Leadership both internally and externally
- Perform in-depth analysis on the Queuing operations KPIs to make data-driven suggestions to the business to improve service, revenue management, and operational efficiency
- Work with Marketing to assess and improve customer touchpoints & communication of virtual queuing online and onsite
- Train and supervise sales & park staff
- Provide technical support for minor software or hardware issues and escalate if required
- Maximize growth opportunities from seasonal activities, new openings, and regular analysis of performance
- Work with technical, park, and product teams to roll out new initiatives and ideas
Requirements:
- Self-motivated, detail-oriented individual who will do whatever it takes to meet a client's needs
- Strong analytical skills and a great commercial sense
- Adept at solving complicated technical problems, an excellent communicator (both verbally and written), organized and thorough
- Strong team player who works well under pressure and is willing to learn new technologies
- Excellent problem-solving techniques and the ability to make sound decisions
- Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business
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