Senior Director of Solution Development, Customer Service
il y a 6 jours
About the Role:
Dematic has an immediate need for a Senior Director of Solution Development for Americas Lifecycle Solutions and Services business in the Americas region. This position reports directly to the SVP, Customer Service Americas and is responsible for creating and delivering best-in-class solutions and proposals for our customers. The Senior Director of Solution Development is a key leadership role for our Lifecycle Solutions and Services business. This role will lead the solution development team, including engineers, consultants, proposal writers, operations planners, and solution concepting specialists.
Key Responsibilities:
- Define and lead Dematic Americas Lifecycle Services Solution Development strategy to enable continued business growth and customer excellence.
- Create winning deals, offerings, and proposals in partnership with sales to deliver year-over-year profitable growth.
- Continue to build and lead a high-performance team of solution development engineers and consultants.
- Create a culture of partnership with sales teams and customer teams to enable long-term profitable growth.
- Define Operational Readiness strategies and delivery for all Dematic Enterprise Solution Customers, ensuring high levels of customer satisfaction and repeat business for Dematic.
- Lead Consultative Sales teams, ensuring sales and delivery of $12M in Consultative Services for Dematic customers.
- Execute five-year strategic roadmaps for customer upgrades through site audits delivered by solution consultants.
- Enable proposal quality and efficiency through advanced tools and technology.
- Develops and manages talent plans, budgets, KPIs, and business plans.
- Demonstrates the ability to innovate and create strategies that significantly improve practices that enable the organization to achieve business and technical results.
- Demonstrates the ability to build credibility and confidence with a wide variety of leaders, including internal stakeholders, customers, and vendors, and be seen as a trusted advisor.
- Demonstrates experience in driving initiatives, while holding teams accountable for results and ensuring continuous improvement.
- Model our Values of Integrity, Collaboration, Courage, and Excellence.
Requirements:
- Bachelor's Degree required in a relevant discipline. Master's strongly preferred.
- 15+ years of logistics and automation experience, with 10+ years of direct applicable experience at a leadership level.
- Must be extremely knowledgeable about the interworking of a Distribution Center.
- Experience in the analysis of performance metrics; short- and long-term technology development planning, evaluation, testing, and selection.
- Excellent communication and influencing skills at all levels, both internal and external, and competence in making timely, effective, principles-based decisions.
- Demonstrates an advanced understanding and application of management approaches for work direction, motivation, and performance management.
About Dematic:
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $175,000-250,000 at the time of posting. Final compensation will be determined by various factors, such as work location, education, experience, knowledge, and skills.
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