Customer Service and Logistics Coordinator
il y a 3 semaines
At Château de Pommard, we are seeking a highly skilled and organized Customer Care and Delivery Coordinator to join our team. As a key member of our logistics and customer service department, you will be responsible for ensuring the smooth delivery of our wines worldwide, while providing exceptional customer service and support.
Key Responsibilities:- Manage and follow all shipments according to customer requirements to ensure the highest level of satisfaction.
- Prepare documentation for goods movement in compliance with international regulations.
- Monitor wine stocks, dry stocks, and inventories.
- Communicate and negotiate with suppliers and carriers to ensure complete coverage and maximum efficiency.
- Stay up-to-date with the latest European and international customs legislation to ensure optimal compliance.
- Adhere to internal Customer Care procedures and ensure they are updated.
- Ensure order monitoring for customers worldwide, including delivery follow-up and change of address.
- Deal with claims and disputes relating to orders.
- Support customers with their requests.
- Identify service malfunctions and work with the Customer Care and Delivery Manager to implement corrective actions.
- Act as an interface between logistics, sales, marketing, and technology departments.
- Elaborate monthly and annual reporting to the Customer Care and Delivery Manager.
- Participate in the continuous improvement of the service.
- Bachelor's and/or Master's degree in Logistics, Business, or Order Management.
- 3+ years of demonstrated Logistics/Supply Chain Coordinator/Customer Service experience within an international context.
- Experience in CRM software such as Salesforce and comfortable with IT tools in general.
- Organization, rigor, eye for detail, and problem-solving skills.
- Excellent interpersonal skills and team spirit.
- Strong sense of Customer satisfaction.
- Fluent in spoken and written English and French is key.
- Able to step back and proactively optimize and improve logistics processes.
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il y a 1 semaine
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il y a 1 mois
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il y a 4 semaines
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il y a 4 semaines
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il y a 4 semaines
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