Hospitality Operations Manager

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

At The Rimrock, we are committed to delivering exceptional hospitality experiences for our guests and employees. In this role, you will play a key part in ensuring the day-to-day operations of the Primrose Restaurant meet our high standards of service and satisfaction.

Duties and Responsibilities

  1. Lead and motivate staff to deliver outstanding guest experiences
  2. Provide leadership, problem-solving, and decision-making in all areas
  3. Develop and implement training programs to enhance staff skills and knowledge
  4. Handle guest requests and complaints, and authorize compensation when necessary
  5. Provide floor support during peak periods, including expediting food, preparing beverages, and conducting quality checks
  6. Manage office duties such as scheduling, inventory, and payroll
  7. Assist in ordering products and supplies
  8. Conduct performance reviews and provide feedback to staff
  9. Enforce organizational policies and procedures
  10. Achieve and exceed sales projections
  11. Contribute to a positive and motivating work environment

Qualifications

  • Completion of Grade 12 or equivalent
  • Post-secondary education in Hospitality/Tourism is an asset
  • Alberta ProServe Certification
  • Previous experience in restaurant front-of-house operations
  • Knowledge of liquor and wine
  • 1-2 years of supervisory experience
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to work in a fast-paced environment

Additional Perks and Benefits

  • Complimentary meal in our staff cafeteria
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa, and Golf Memberships

At The Rimrock, we are committed to fostering an inclusive and diverse work environment, where every employee feels valued and respected.


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