Customer Service Representative

il y a 5 jours


La Cayenne de Seudre, Nouvelle-Aquitaine, France Snaphunt Temps plein

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Snaphunt. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities

  • Customer Communication: Handle inbound customer inquiries and requests in a professional and timely manner, providing clear and concise solutions to their issues.
  • Issue Resolution: Investigate and resolve customer complaints and concerns in a fair and efficient manner, ensuring that our clients are satisfied with the outcome.
  • Team Collaboration: Work closely with internal teams to ensure prompt and accurate order processing and delivery, and to escalate customer feedback as required.
  • Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to enhance the overall customer experience.

Requirements

  • Analytical and Problem-Solving Skills: Possess strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Communication and Interpersonal Skills: Demonstrate excellent written and verbal communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Technical Skills: Possess advanced computer navigation skills and a strong understanding of PC software and systems.
  • Adaptability and Flexibility: Be able to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Self-Motivation and Accountability: Possess a strong sense of self-motivation and accountability, with the ability to work independently and as part of a team.

About Snaphunt

Snaphunt is a leading provider of customer-centric operational support services to fast-moving technology companies. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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