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Senior Consultant, Learning and Knowledge Development

Il y a 2 mois

Paris, Île-de-France AXA Group Temps plein

Senior Consultant, Learning and Knowledge Development

The mission of the Ops & Tech Training and Knowledge Development team is to enhance the learning experience of our teams regarding existing and new processes and systems. This is achieved by utilizing innovative technology, redefining knowledge deliverables, and improving engagement with the business user community.

EXPLORE your opportunity

What will your key responsibilities entail?

· Collaborate with user communities (functional and/or geographical) to identify training requirements and challenges.

· Convert needs assessments into actionable enablement strategies and coordinate with other Training and Knowledge Development Advisors on similar objectives.

· Effectively liaise with Training & Knowledge Development Specialists globally to standardize and align current training offerings and system/process reference materials.

· Design and conduct training sessions for core insurance systems and processes for the user community, utilizing advanced learning methodologies and tools for both virtual and in-person formats.

· Serve as a resource for complex user inquiries regarding existing and future systems.

· Provide support to team members based on extensive knowledge of current systems and processes, as well as new systems aligned with AXA XL's strategic initiatives.

· Assist in the transition to updated reference materials (manuals, presentations, eLearning resources, etc.) as outlined in the K&E 2026 strategy, while also maintaining existing reference tools as necessary.

· Actively contribute to the Training & Knowledge Development transformation, including the rollout of new digital capabilities through project engagement and deliverable coordination.

· Proactively foster and maintain collaborative relationships with key AXA XL stakeholders to ensure alignment with overarching strategy, thorough needs assessment, effective educational design, and seamless execution.

· Support the Head of Ops & Tech Training and Knowledge Development with new or recurring tasks in a cooperative manner.

You will report to the Head of Ops & Tech Training and Knowledge Development.

Your Profile

SHARE your expertise

We are seeking an individual with the following qualifications and skills:

Essential Skills and Qualifications:

· 10-15+ years of experience as a business trainer (or relevant experience) focusing on instructional design and conceptual training delivery; implementing and promoting change behaviors.

· Strong understanding of insurance underwriting and implementation processes and concepts; prior experience in insurance underwriting or operations is preferred.

· Proficient technical skills and experience in utilizing new technological advancements, particularly in e-learning and mobile training.

· Comprehensive knowledge of the insurance market, various lines of business, global insurance program solutions, and related operational tasks and procedures.

· Exceptional written and verbal communication skills in English and French; proficiency in additional languages is advantageous.

· Cultural awareness and sensitivity to effectively manage virtual (remote) and diverse teams.

DISCOVER your future

AXA XL, the property and casualty and specialty risk division of AXA, is recognized for addressing complex risks. We provide innovative re/insurance solutions not only for mid-sized companies and multinationals but also for inspiring individuals.

How do we achieve this? By integrating a robust and efficient capital platform, data-driven insights, cutting-edge technology, and top-tier talent within an agile and inclusive environment, we are empowered to deliver exceptional client service across all our business lines—property, casualty, professional, financial lines, and specialty.

With a creative and adaptable approach to risk solutions, we collaborate with those who drive progress in the world.

Commitment to Inclusion & Diversity