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Customer Engagement Coordinator H/F

Il y a 3 mois


Toulouse, Occitanie, France Veolia Temps plein

Job Title: Consumer Insights Specialist

Company Overview: Veolia is a premier organization in the field of water management, dedicated to enhancing water quality and treatment processes. Our focus on innovation, operational excellence, customer satisfaction, and social responsibility is at the core of our mission.

Role Overview:

  • Oversee and evaluate annual compliance assessments
  • Investigate and resolve monitoring alerts
  • Ensure accuracy of remote data readings
  • Establish protocols for managing operational alerts
  • Address challenges in remote reading implementations
  • Plan and coordinate necessary interventions
  • Maintain and update technical client information
  • Revise site contact records for improved accessibility
  • Collaborate with property owners for the installation of cellar repeaters
  • Assess and enhance the performance of remote water meter readings
  • Advocate for and implement Professional Remote Reading practices
  • Assist with field operations and interventions

Qualifications:

  • Currently enrolled in a BTS Assistant de Gestion PME-PMI or equivalent program
  • Excellent interpersonal skills, patience, active listening, and analytical thinking
  • Customer-focused, collaborative, self-sufficient, adaptable, and energetic
  • Genuine interest in technical domains

Additional Information:

If you are committed to environmental sustainability and wish to be part of a leading water management organization that values diversity and inclusion, we encourage you to consider this opportunity with Veolia. We embrace applications from all individuals without discrimination.