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Customer Service Manager
il y a 1 mois
We are seeking a skilled Customer Service Manager to oversee the delivery of exceptional service to our clients. The ideal candidate will have a strong background in managing customer inquiries and escalation management, with a proven track record of driving improvements in customer satisfaction and service delivery.
Key Responsibilities:
- Manage and resolve customer inquiries in a timely and effective manner.
- Handle customer escalations and ensure all issues are addressed and resolved efficiently.
- Lead the customer support team and ensure service standards are met or exceeded.
- Collaborate with internal teams to drive improvements in customer satisfaction and service delivery.
Requirements:
- Fluent in German and English, with the ability to engage with a diverse range of customers.
- Proven experience working in an ISP or MSP environment.
- Strong background in managing customer inquiries and escalation management.
- Exceptional communication and leadership skills.
Salary: €75,000
