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Technical Support Specialist
Il y a 2 mois
Lengow, a leading e-commerce platform, is seeking a skilled Technical Support Specialist to join our team. As a key member of our Support team, you will be responsible for providing technical assistance and solutions to customers encountering issues with our software.
Key Responsibilities:
- Respond to technical support requests in a timely and accurate manner
- Coordinate with developers to diagnose and resolve technical issues
- Manage emergency situations and communicate with clients
- Communicate new feature requests to the product team
- Suggest customer documentation updates to reduce assistance needs
Objectives:
- Acquire in-depth knowledge of our products and services within 1 month
- Efficiently handle at least 50% of simple technical support requests autonomously within 1 month
- Receive positive feedback from customers regarding technical support quality and speed within 3 months
- Conduct phone meetings to discuss customer issues within 3 months
- Handle any type of request and train new team members within 6 months
Requirements:
- Fluency in English and French (Italian or German as a plus)
- Deep analytical skills
- Technical background with problem-solving skills
- Experience with Postman and APIs
- Good communication and interpersonal skills
- Autonomy, proactivity, and resourcefulness
Benefits:
- Ticket restaurant 8 euros by day
- Malakoff Humanis Private insurance & Prevoyance
- Hybrid remote policy
- Flexible hours
- Bike mileage allowances or 50% of transportation tickets
- Remote allowances
- Professional events and regular internal events
