Digital Service Delivery Manager

il y a 3 semaines


Clamart, Île-de-France Mondelez International Temps plein

Digital Service Delivery Manager

Lead the Way in Service Operations

As a Digital Service Delivery Manager, you will be responsible for ensuring that service level agreements and obligations are met in your area of expertise. You will work closely with the team to drive standardization and simplification of processes, provide input for training materials, and analyze and report on exceptions. Your goal will be to lead the sustainable continuous improvement process for the team and contribute to the development of standard operating procedures.

Key Responsibilities:

  • Ensure service level agreements and obligations are met in your area of expertise
  • Drive standardization and simplification of processes
  • Provide input for training materials
  • Analyze and report on exceptions
  • Lead the sustainable continuous improvement process for the team

Requirements:

  • Experience in process design and mapping, and business requirement gathering
  • Excellent communication and interpersonal skills
  • Ability to work in a shared service organization
  • Good team player with influencing skills

About Mondelēz International

Mondelēz International is a leading global snacking company with a rich portfolio of strong brands. We are committed to empowering people to snack right through offering the right snack, for the right moment, made the right way. Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world.



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