Technical Support Specialist

il y a 4 jours


Paris, Île-de-France Hive Logistics Temps plein
Technical Support Specialist Role

We are seeking a highly skilled Technical Support Specialist to join our team at Hive Logistics. As a key member of our Technical Implementation Team, you will be responsible for providing world-class support to our customers, ensuring a smooth and positive experience with the Hive App.

Key Responsibilities:

  • Provide technical support to customers, resolving issues and ensuring timely resolution.
  • Collaborate with Growth Managers and operational teams to launch new customers, ensuring all technical deadlines are met.
  • Manage and maintain technical tools, the Hive App, and data systems, including specification and management systems.
  • Develop and implement technical and operational strategies and processes aligned with business objectives.
  • Work closely with key stakeholders to ensure a joined-up approach, with consistent technical capabilities of the Hive App.
Your Profile

We are looking for a highly organized and detail-oriented individual with excellent verbal and written communication skills. You should have a demonstrated ability to approach problems with a curious mindset, seeking out creative solutions and innovative approaches.

  • Language: C1 in English as well as C1 efficiency in one of the following languages: French, Italian, Spanish, or German.
  • Experience in a Series A-backed fast-paced start-up.
  • Ability to work independently and manage multiple tasks effectively using multiple platforms daily.
  • Strong interpersonal skills with a friendly and approachable demeanor.
Our Offering
  • Be part of a highly driven team of exceptional and experienced people in all domains.
  • Make an impact: Join a young company with an entrepreneurial culture operating at lightning speed.
  • You will be valued: We offer attractive compensation, including virtual employee stock options for all full-time team members.
  • We support your well-being: Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us.

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