Technical Support Specialist

il y a 6 heures


Paris, Île-de-France Creaform Deutschland GmbH Temps plein
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Creaform Deutschland GmbH. As a Technical Support Specialist, you will be responsible for providing technical support and solutions to technology and software users, responding to user questions, and managing the return of defective hardware for repair or replacement.

About the Role

This is a fantastic opportunity to work in a lively and dynamic high-tech environment where everything evolves at a rapid pace and everyone is extremely motivated. You will have the chance to work with a talented team of experts and contribute to the success of our company.

Key Responsibilities
  • Provide technical support and solutions to technology and software users
  • Respond to user questions and concerns
  • Manage the return of defective hardware for repair or replacement
  • Manage files necessary for the use of technologies and their availability on the customer portal
  • Report improvement opportunities and software and hardware quality issues to product experts
Requirements
  • Good analytical and problem-solving skills
  • Customer service-oriented attitude
  • Good team spirit and collaboration
  • Professional command of French and English (German is an asset)
  • Good organizational skills with a methodical approach
  • Ability to learn computer tools and software
What We Offer
  • Ongoing training to support your career development
  • Recognition of your ideas and contributions
  • A caring environment that encourages personal and professional growth
  • A fun and dynamic work environment

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