Customer Support Specialist
il y a 2 semaines
About the Role
We are seeking a skilled Customer Support Professional to join our team at Trimble Transport & Logistics. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Provide technical support to customers via phone, email, and ticketing system.
- Investigate and resolve customer issues in a timely and accurate manner.
- Collaborate with internal partners to escalate unresolved issues.
- Perform remote installations and provide procedural documentation.
- Develop and maintain a deep understanding of our products and services.
Requirements
- Excellent communication and problem-solving skills.
- Technical experience in IT or Telematics or desktop support.
- Proficiency in Microsoft operating systems and remote desktop applications.
- Strong written and verbal communication skills.
- Professional knowledge of French and English languages.
About Trimble
Trimble is a leading provider of advanced transport management solutions. We are committed to building strong relationships with our customers and employees, and we strive to create a robust company and a profitable future.
About the Location
The office is located in Villeneuve d'Ascq, France.
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