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Customer Support Specialist
Il y a 2 mois
About the Role
We are seeking a skilled Customer Support Professional to join our team at Trimble Transport & Logistics. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring seamless support experiences.
Key Responsibilities
- Provide timely and accurate support to customers via phone, email, and ticketing system.
- Investigate and resolve customer problems, escalating complex issues to internal partners as needed.
- Collaborate with cross-functional teams to ensure effective issue resolution and customer satisfaction.
- Develop and maintain procedural documentation to support customer support processes.
- Perform remote installations and troubleshooting on customer infrastructure.
- Stay up-to-date with product knowledge and technical skills to provide expert support.
Requirements
- Excellent communication and problem-solving skills.
- Technical experience in IT or Telematics, with a strong understanding of Microsoft operating systems.
- Proficiency in remote desktop applications and help desk software.
- Strong written and verbal communication skills.
- Ability to work effectively in a team environment.
- Fluency in French and English, with a strong understanding of technical terminology.
About Trimble
Trimble is a leading provider of advanced transport management solutions, dedicated to maximizing productivity and enhancing profitability for our customers. We are an innovative and entrepreneurial company, with a strong focus on employee satisfaction and customer satisfaction.
