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Service Operations Coordinator

Il y a 2 mois


Marseille, Provence-Alpes-Côte d'Azur, France Wärtsilä Temps plein

Field Service Coordinator

Wärtsilä stands at the forefront of marine innovation, leading the charge towards a sustainable and decarbonized future. With an unparalleled portfolio and a global service network, we – Wärtsilians – provide efficient, safe, and sustainable integrated solutions that enhance our customers' operations. Did you know that shipping is the most efficient mode of transportation, accounting for approximately 90% of global trade?

Our mission is to steer the maritime industry towards a cleaner, interconnected future. We are continuously seeking forward-thinking talent to join our team and contribute to sustainable societies through technological innovation and service excellence. Are you ready to embark on this journey with us?

The Business Unit Parts and Field Service operates globally, employing standardized practices and tools to deliver optimal services to our clients. Our diverse team values and respects different perspectives, fostering an inclusive environment. Safety, environmental stewardship, and employee wellbeing are our core principles, and we uphold them without compromise.

We are in search of a Field Service Coordinator who will play a pivotal role in overseeing and managing the maintenance operations within our Field Service division.

Key Responsibilities:

As a Field Service Coordinator, you will be responsible for managing international service projects focused on the maintenance, repair, and enhancement of customer assets. Your duties will include:

  • Leading and coordinating Field Service operations, encompassing personnel management, spare parts logistics, cost control, and scheduling.
  • Overseeing multiple service assignments concurrently.
  • Supporting field service personnel during job assignments, including briefing and debriefing engineers.
  • Planning and preparing projects while monitoring Field Service performance indicators.
  • Acting as the primary contact for customers from project initiation through to invoicing.
  • Facilitating communication among customers, engineers, and sales teams throughout the service delivery process.
  • Promoting effective collaboration with other departments (Technical Service, Sales Proposals, Contract Management, etc.) to ensure the satisfaction of both internal and external stakeholders.
  • Monitoring and supervising actions necessary to ensure customer satisfaction with assigned Field Service tasks.
  • Managing service work orders through to invoicing, including handling change orders, technical documentation, timesheets, travel expenses, and vendor invoices.
  • Administering all jobs in SAP and CRM (ServiceWorkForce).
  • Ensuring that engineers adhere to Wärtsilä's Quality, Health, Safety, and Environmental standards as well as customer protocols.

Qualifications:

  • Background in mechanical engineering or related technical field, with experience as a Field Service Engineer.
  • Technical knowledge of marine products and services, as well as internal combustion engines, is advantageous.
  • Proven experience in project management.
  • Proficiency in standard office software; familiarity with SAP and Salesforce is preferred.
  • Strong interpersonal skills for effective communication with diverse internal and external stakeholders.
  • Previous experience in managing teams.
  • Excellent problem-solving abilities and capacity to perform under pressure.
  • Strong organizational and multitasking skills.
  • Exceptional customer service aptitude.
  • Proficiency in English is required.

Why Join Us?

At Wärtsilä, you are valued for your authentic self. We embrace diversity and are committed to fostering an inclusive workplace.

Your professional growth is a priority. We believe in continuous learning and teamwork, and the Wärtsilian community supports your development opportunities to help you reach your full potential.

You will have the chance to make a meaningful impact. Innovation and sustainability are at the heart of our mission. Every day, we work passionately to turn sustainable societies into reality through technological advancements and exceptional services.

Contact & Next Steps

We encourage you to submit your application through our Careers portal. We strive to respond to all applicants within a reasonable timeframe after the application deadline.

At Wärtsilä, we respect and celebrate our differences, and we are dedicated to diversity, inclusion, and equal employment opportunities. Everyone is encouraged to be their true self and succeed based on their relevant skills and abilities.

This is Wärtsilä