Client Services Manager

il y a 3 semaines


BoulogneBillancourt, Île-de-France Informatis-TS Temps plein

Position Overview:
The Client Services Manager plays a crucial role within the Professional Services division, ensuring that commitments to clients regarding service quality and performance are met during the operational phase. This role is responsible for maintaining the Service Level Agreement and overseeing contractual and budgetary compliance. Additionally, the manager identifies business development opportunities by promoting new offerings to clients.

Key Responsibilities:

  1. Monitor service quality and analyze discrepancies against service commitments.
  2. Maintain effective communication with clients.
  3. Facilitate contractual relationships through steering committees.
  4. Prepare reports and summaries of activities and services delivered to clients.
  5. Manage client reporting.
  6. Oversee financial aspects related to service delivery.
  7. Handle penalties when applicable.
  8. Identify areas for improvement and propose solutions to enhance client satisfaction.
  9. Recommend changes to improve service quality and performance.
  10. Advise on available services and potential training or skill transfer opportunities.
  11. Develop service proposals and associated quotes.
  12. Provide support to clients by addressing and resolving their complaints.

Required Qualifications:
Candidates should possess a degree at the Bac+2 to Bac+5 level and have a minimum of 5 years of substantial experience in Delivery Management within large organizations, particularly in IT production or service management within IT service companies.

Essential Skills:

  1. Experience in IT project management.
  2. Proficiency in ITIL processes.
  3. Strong client relationship management skills.
  4. Knowledge of Systems/Networks/Security architectures.


  • Boulogne-Billancourt, Île-de-France Corpay Temps plein

    About the RoleThe Account Manager is responsible for assisting the Client Director in building strong client relationships with the aim of retaining, renewing and developing existing clients. This position is focused on achieving departmental objectives to increase transaction volumes, the number of locations, and to sell additional services and products.Key...

  • Client Relationship Manager

    il y a 3 semaines


    Boulogne-Billancourt, Île-de-France Acolad Temps plein

    Acolad stands as a prominent entity in the realm of language services, boasting a global footprint across 25 nations. The organization encompasses renowned brands such as Acolad, TextMaster, and Ubiqus, employing over 2,500 professionals worldwide, with nearly 600 based in France.We are in search of a Client Relationship Manager to enhance our team,...


  • Boulogne-Billancourt, Île-de-France Sidetrade Temps plein

    Why Sidetrade Stands Out:Are you eager to be part of a rapidly expanding global organization recognized as a frontrunner in its sector? Are you prepared to face exciting challenges aimed at large-scale enterprises? If you have a passion for technology and international business, this opportunity is for you.Sidetrade is a worldwide SaaS provider acknowledged...


  • Boulogne-Billancourt, Île-de-France A2MAC1 Temps plein

    Role OverviewThe Key Account Manager will be responsible for delivering benchmarking intelligence platforms, services, and content to designated OEMs and suppliers.Key ResponsibilitiesDrive A2MAC1's brand recognition and revenue growth through the establishment of long-term partnerships with both new and existing clients.Manage the sales process with a focus...

  • Client Services Coordinator

    il y a 3 semaines


    Boulogne-Billancourt, Île-de-France SKILLS RH Temps plein

    Position OverviewMain Responsibilities: - Overseeing the establishment and adherence to client agreements.- Managing and documenting incoming invoices utilizing our STIMDATA platform.- Confirming receipts (invoices, images, listings...).- Engaging with clients regarding any discrepancies in invoices.- Monitoring client payment transactions in conjunction...

  • Client Relations Manager

    il y a 3 semaines


    Boulogne-Billancourt, Île-de-France Tradedoubler Temps plein

    Join a prominent player in the digital marketing sectorTradedoubler, a leading entity in the online sales and digital marketing landscape, is seeking a Business Development Manager to enhance business expansion in France.Key Responsibilities:Promote Tradedoubler's offerings to advertisers and media agencies.Identify and engage with key decision-makers to...

  • Service Delivery Manager

    il y a 11 heures


    Boulogne-Billancourt, Île-de-France C2S - Bouygues Telecom Entreprises Temps plein

    Job ContextYou will be working closely with the BU Services Managed Director for one of our media sector clients. Your mission will be to lead the support operations to improve the user experience, propose innovations, and control costs.In this context, your missions will be as follows:Contractual ManagementManage the client relationship and user...

  • Service Delivery Manager

    il y a 8 heures


    Boulogne-Billancourt, Île-de-France C2S - Bouygues Telecom Entreprises Temps plein

    Job ContextYou will be working closely with the BU Services Managed Director for one of our media sector clients. Your mission will be to lead the support operations to improve the user experience, propose innovations, and control costs.In this context, your missions will be as follows:Contractual ManagementManage the client relationship and user...

  • Service Operations Manager H/F

    il y a 3 semaines


    Boulogne-Billancourt, Île-de-France C2S Bouygues Temps plein

    Position: Service Operations ManagerCompany: C2S BouyguesThe Service Operations Manager will report directly to the Managed Services Business Unit Manager for a client in the Media industry. The primary responsibilities include supervising support functions to improve user satisfaction, proposing innovative solutions, and managing operational costs...

  • Assistant Service Client H/F

    il y a 3 semaines


    Boulogne-Billancourt, Île-de-France ISCOD Temps plein

    **Poste :** Gestion des principales missions du service client : Vente et fidélisation, SAV (demandes), Administration, Mise en œuvre. **1) Mise en œuvre :**- Garantir la mise en œuvre des affaires conclues par les équipes commerciales ou réseaux partenaires dans le secteur des déchets de bureau,- Établir et superviser la mise en œuvre des contrats...


  • Boulogne-Billancourt, Île-de-France Elior Services Temps plein

    Position: Food Service SupervisorCompany: Elior ServicesMission:Oversee the daily management of cafeteria services within a healthcare environment.Ensure adherence to health and safety standards.Lead and coordinate team efforts to uphold service excellence and enhance sales performance.Responsible for inventory management and procurement.Profile:At least 3...


  • Boulogne-Billancourt, Île-de-France Elior Services Temps plein

    Position: Cafeteria Operations ManagerCompany: Elior ServicesMission:Oversee the daily functioning of a cafeteria within a healthcare environmentEnsure adherence to health and safety standardsLead and coordinate team efforts to uphold service excellence and enhance salesAccountable for inventory management and procurementProfile:At least 3 years of...

  • Chef de Service Adjoint

    il y a 8 heures


    Boulogne-Billancourt, Île-de-France Elior Services Temps plein

    Mission Overview As a key liaison between clients, colleagues, and site management, you will ensure the smooth daily operation of your assigned unit, adhering to established hygiene and safety protocols. Key Responsibilities You will lead and organize your team's work, focusing on delivering high-quality services and driving sales growth....


  • Boulogne-Billancourt, Île-de-France Elior Services Temps plein

    Position: Food Service SupervisorCompany: Elior ServicesMission:Oversee the daily management of cafeteria services within a healthcare environmentEnsure adherence to health and safety standardsLead and coordinate team efforts to uphold service excellence and enhance sales performanceAccountable for inventory management and order placementsProfile:At least 3...


  • Boulogne-Billancourt, Île-de-France Elior Services Temps plein

    Position: Food Service SupervisorCompany: Elior ServicesMission:Oversee the daily functions of a cafeteria within a healthcare environmentEnsure adherence to health and safety standardsLead and coordinate team efforts to uphold service excellence and enhance salesManage inventory and order supplies as neededProfile:At least 3 years of experience in the food...


  • Boulogne-Billancourt, Hauts-de-Seine, France reuter.com Temps plein

    L'orientation client, l'innovation et l'ambition fait de Reuter, l'entreprise allemande leader de la vente en ligne dans le domaine de la salle de bain.Avec plus de 250 marques, nous offrons à nos clients une expérience d’achat unique, au juste prix, et un conseil d’experts personnalisé.Notre but : transmettre notre passion et notre...

  • Production Manager

    il y a 6 jours


    Boulogne-Billancourt, Île-de-France Host Broadcast Services (HBS) Temps plein

    Job Title: Production ManagerGrade: ManagerDepartment / Division: ProductionReporting to: Senior Production Management TeamJob SummaryThe Production Manager is a key member of the Host Broadcast Services (HBS) team, responsible for overseeing the development and implementation of production plans and workflows. This role requires strong project management...


  • Boulogne-Billancourt, Île-de-France Colivys Temps plein

    Colivys offre aux étudiants et jeunes professionnels une expérience de coliving adaptée, confortable et à un tarif compétitif. Nos logements, situés en centre-ville, sont soigneusement conçus pour favoriser la vie en coliving, permettant à nos résidents de bénéficier d'une chambre individuelle, décorée avec goût par nos designers d'intérieur. ...


  • Boulogne-Billancourt, Île-de-France Acolad Temps plein

    Acolad stands as a prominent entity in the realm of language services, boasting a global footprint across 25 nations. With esteemed brands such as Acolad, TextMaster, and Ubiqus, the organization employs over 2,500 professionals worldwide, including nearly 600 in France.We are in search of a Client Relationship Manager to enhance our team, concentrating on...

  • Technical Project Manager

    il y a 7 jours


    Boulogne-Billancourt, Île-de-France Host Broadcast Services (HBS) Temps plein

    About the RoleWe are seeking a highly skilled Technical Project Manager to join our team at Host Broadcast Services (HBS). As a Technical Project Manager, you will play a key role in delivering production technology solutions for non-live content across a wide range of events and sports.Main ResponsibilitiesDrive the implementation and delivery of key Host...