Client Relationship Manager

il y a 2 semaines

BoulogneBillancourt, Île-de-France Corpay Temps plein

About the Role

The Account Manager is responsible for assisting the Client Director in building strong client relationships with the aim of retaining, renewing and developing existing clients. This position is focused on achieving departmental objectives to increase transaction volumes, the number of locations, and to sell additional services and products.

Key Responsibilities

  • Ensure the renewal or extension of contracts under profitable financial conditions.
  • Build and maintain strong, high-quality relationships with all clients in the portfolio:
    • a) Develop relationships with key stakeholders in each local authority (regular contacts, identification of needs, proposals for improvements and developments, advice, etc.).
    • b) Regularly engage with customers to understand their needs and preferences.
    • c) Conduct annual visits to clients to discuss their satisfaction and identify opportunities for growth.
    • d) Prepare and present client reports, annual reviews, and surveys.
  • Ensure that the number of transactions in each local authority increases in line with the budget.
  • Actively create opportunities to encourage clients to reduce the number of parking meters.
  • Collaborate with the Marketing team to create presentations and case studies to promote the adoption of our services or the sale of additional services.
  • Update daily the tools (Salesforce, quotation tracking, etc.).
  • Maintain meeting notes and post-meeting action items.
  • Establish strategic action plans for a certain number of clients defined in agreement with the Client Account Director, with objectives measured every quarter.
  • Work closely with the Customer Support team to keep updated of all clients' issues or requests and their resolution, thus ensuring client satisfaction.
  • Collaborate with the Projects and Marketing team.
  • Feed back to the manager the development requests required to ensure the commercial development of his/her portfolio and collaborate on the creation and updating of business cases.
  • Keep informed of market developments and have a good knowledge of the competition.
  • Support the manager in the preparation of reports and presentations.
  • Follow processes defined by management and the manager.
  • Respect annual objectives.
  • Participate in drawing up budget forecasts for your sector.
  • Work as part of a team with other sales and client support managers to discuss issues.
  • Ensure reporting as requested by manager and management.
  • Share client feedback internally to improve our service.
  • Participate in building and improving Client Management processes.
  • Ensure administrative and commercial follow-up of activity.
  • Additional responsibilities:
    • Carry out various ad hoc tasks as required to support the team.
    • Perform other tasks and responsibilities as requested by your manager from time to time.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and includes employment referencing, identity, adverse financial, criminal, and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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