IT Back Office Manager for Subscription Management System
il y a 4 jours
About Siège Fnac Darty
Siège Fnac Darty is a leading European distributor of specialized products and a major e-commerce player in France, with over 5 million active web customers. Our subscription-based model, Everyday, has 2 million subscribers, and we aim to become the leader in home assistance services by subscription.
Job Description
We are seeking an experienced IT Back Office Manager to oversee the subscription management system, Opencell, within our group. As a key member of our team, you will be responsible for ensuring the smooth operation of the application, managing billing, collections, and financial flows, and integrating it with other systems and platforms.
Key Responsibilities
- Coordinate maintenance activities for the Opencell application, working closely with technical and functional teams.
- Ensure the best possible implementation, taking into account the needs, constraints, and scalability of the solution.
- Integrate and ensure interoperability of Opencell with other systems and platforms, particularly for collections and accounting.
- Develop and maintain in-depth expertise on Opencell.
- Supervise technical support activities, ensuring efficient incident resolution and demand management.
- Manage the operational follow-up of the Opencell application, ensuring its availability and performance.
Requirements
- Hold a Bachelor's degree or higher from a reputable engineering or university institution.
- Significant experience in managing subscription management applications, billing, and financial flows (SEPA, PSP for credit cards).
- Good knowledge of the Opencell software is an asset.
- Strong technical skills in Shell Unix scripting (including awk) and PostgreSQL or equivalent databases.
- Advanced skills in system integration and software interoperability.
- Excellent communication and project management skills.
- Ability to work independently and resolve complex technical problems.
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