Sales Manager for IT Services
il y a 3 semaines
Overview: The Group IT Sales & Posting division is responsible for crafting Front-Office applications that facilitate sales operations across international JCDecaux business units. This system empowers Business Units to utilize a comprehensive Software Suite that oversees the entire sales workflow, including inventory management, media planning selections, advertising contracts, posting preparation, customer invoicing, and Sales Performance Analysis & control.
Position: We are currently seeking an IT Sales - Customer Success Manager.
Key Responsibilities:
- Manage all Front Office solutions, including:
- HIVE – Group Sales Platform
- Integrations with upstream and downstream systems (CRM, Back-Office, Media Planning)
- Oversee production services for a growing number of business units (~10) utilizing the IT Group Sales Platform (~10 applications).
- Operational Management:
- Ensure Quality of Service, a critical element for fostering a trustworthy relationship between IT and Business stakeholders.
- Maintain quality of service and oversee maintenance activities.
- Measure and communicate support KPIs and SLAs to Domain Management.
- Act as a liaison with other IT managers to synchronize application knowledge, FAQs, procedures, and administrative tasks.
- Lead a design and development team employing Agile methodologies.
- Support business analysis through team collaboration.
- Occasional international travel may be required.
Qualifications:
- Proficient negotiation skills with all stakeholders (IT + business).
- High level of service orientation.
- Fluency in English is mandatory.
- Extensive experience in IT applications and Business Unit relationships.
- Experience in an international environment.
- Familiarity with Agile delivery methodologies.
This role operates within the scope of our IT department, focusing on both technical and functional profiles.
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