Sales Manager for IT Services

il y a 3 semaines


NeuillysurSeine, Île-de-France JCDecaux Temps plein

Overview: The Group IT Sales & Posting division is responsible for crafting Front-Office applications that facilitate sales operations across international JCDecaux business units. This system empowers Business Units to utilize a comprehensive Software Suite that oversees the entire sales workflow, including inventory management, media planning selections, advertising contracts, posting preparation, customer invoicing, and Sales Performance Analysis & control.

Position: We are currently seeking an IT Sales - Customer Success Manager.

Key Responsibilities:

  • Manage all Front Office solutions, including:
    • HIVE – Group Sales Platform
    • Integrations with upstream and downstream systems (CRM, Back-Office, Media Planning)
  • Oversee production services for a growing number of business units (~10) utilizing the IT Group Sales Platform (~10 applications).
  • Operational Management:
    • Ensure Quality of Service, a critical element for fostering a trustworthy relationship between IT and Business stakeholders.
    • Maintain quality of service and oversee maintenance activities.
    • Measure and communicate support KPIs and SLAs to Domain Management.
  • Act as a liaison with other IT managers to synchronize application knowledge, FAQs, procedures, and administrative tasks.
  • Lead a design and development team employing Agile methodologies.
  • Support business analysis through team collaboration.
  • Occasional international travel may be required.

Qualifications:

  • Proficient negotiation skills with all stakeholders (IT + business).
  • High level of service orientation.
  • Fluency in English is mandatory.
  • Extensive experience in IT applications and Business Unit relationships.
  • Experience in an international environment.
  • Familiarity with Agile delivery methodologies.

This role operates within the scope of our IT department, focusing on both technical and functional profiles.


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