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Strategic Partnerships Manager for Southern Europe
Il y a 2 mois
Company Overview
Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. Our innovative approach to software development focuses on affordability, rapid implementation, and user-centric design. With our headquarters in San Mateo, California, we operate globally from 13 locations, serving over 65,000 clients ranging from startups to established corporations. Our software-as-a-service solutions enhance customer relationship management (CRM) and employee experience (ITSM).
Our suite of cloud-based applications includes Freshdesk (for omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-driven bots), all built on our Neo platform, which provides shared services.
Freshworks has received recognition in prominent media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has been honored as a BuiltIn Best Place to Work in San Francisco and Denver for three consecutive years. Our products have earned TrustRadius Top Rated Software accolades and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.
Position OverviewThis Individual Contributor role is essential for managing and enhancing our strategic partnerships in Southern Europe, specifically in Spain and Italy, which are critical markets for our revenue growth in the coming year. The ideal candidate will possess a strong history of cultivating executive-level partner relationships and showcasing exceptional business planning capabilities. You will have made significant contributions to the growth of the Southern Europe channel community, particularly in the EX/CX domain, and have a proven record of delivering impactful outcomes. Your expertise in strategic partnership management will be vital in propelling our growth in Southern Europe.
Key Responsibilities:
- Effectively manage and expand key channel partnerships in the Southern Europe region, driving substantial revenue growth.
- Develop and execute comprehensive strategies for partner engagement, focusing on high-value opportunities within the EX/CX sector.
- Mentor and motivate a team, fostering a culture of innovation and excellence in partnership management.
- Collaborate with regional business leaders and cross-functional teams to align partnership strategies with overall business objectives.
- Establish and maintain robust executive relationships with key partners, ensuring mutual growth and success.
- Possess a strong understanding of the Southern Europe distribution landscape, with prior experience in a tier 2 model.
- Enhance partner programs, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.
- Regularly assess and adjust strategies to respond to market dynamics and partner feedback, ensuring alignment with company goals and partner needs.
Qualifications:
- 5+ years of experience in SaaS or channel sales, with a focus on strategic partnership management.
- Demonstrated success in formulating and executing high-impact partner strategies.
- Strong ability to engage and influence C-level executives, with excellent presentation and communication skills.
- Native-level proficiency in written and spoken Spanish is essential. Fluency in Italian and French is a plus.
- Proven track record of driving significant revenue growth through strategic partnerships.
- SaaS experience is highly preferred, with a deep understanding of software and services alliances.
- Willingness to travel frequently to engage with partners and internal teams.
- Bachelor's degree in a relevant field.
Additional Information:
We offer a range of benefits, including:
- Private Medical Insurance
- Employer Pension
- Company-funded Life & Long-Term Disability Insurance
- Free yoga classes twice a week
- Company Funded Employee Assistance Program (EAP) for you and your family
- 25 days of annual Paid-Time-Off (PTO)
- Long Service Awards
- Public Transport Reimbursement
- Discounted Tax Support Services
At Freshworks, we are committed to creating a diverse and inclusive workplace that allows everyone to realize their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity enriches our work environment and advances the goals of our employees, communities, and the business.
